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Terms & Conditions
Last updated 14 March 2026.
These terms govern the supply of cleaning services by FinEdge Pristine Sdn. Bhd. ("FinEdge") to customers in Malaysia. By submitting a booking request, instructing us to commence a visit, or accepting a written proposal, you agree to be bound by the clauses below.
1. Definitions
"Service" means any cleaning programme listed on the FinEdge website or described in a written proposal. "Customer" means the individual or legal entity engaging FinEdge. "Visit" means an attendance by FinEdge crew at the agreed premises. "Proposal" means the itemised written quote we issue in response to your enquiry.
2. Engagement
A contract between FinEdge and the Customer is formed when (a) the Customer accepts a written Proposal in writing, by email, or via WhatsApp, and (b) FinEdge confirms a Visit date. Verbal commitments are not binding until confirmed in writing.
3. Service standards
FinEdge will deliver the Service with reasonable care and skill, using trained employees, suitable equipment, and detergents as described in the Proposal. We will follow the agreed checklist for the assigned space, adjusted on-site only with the Customer's written approval.
4. Customer obligations
The Customer agrees to:
- Provide safe and reasonable access to the premises during the agreed Visit window.
- Disclose any allergens, fragile items, or surfaces requiring special handling.
- Secure valuables and important documents before crew arrival.
- Provide working utilities (water, electricity) and a refuse disposal point.
- Inform FinEdge promptly of any safety hazard at the premises (for example, ongoing pest infestation, biohazard, or structural damage).
5. Pricing and payment
Service fees are quoted in Malaysian Ringgit and are inclusive of Sales and Service Tax where applicable. For one-off Visits, invoices are payable within seven days of the Visit. For subscription accounts, invoices are issued monthly in arrears and payable within seven days of receipt. Late payments beyond 30 days incur a 1.5% per month financing charge.
6. Cancellation and rescheduling
The Customer may reschedule or cancel a Visit at no cost provided notice is given at least 24 hours before the Visit's start time. Cancellations within 24 hours are billed at 30% of the Visit fee. Visits cancelled by FinEdge for operational reasons are rescheduled to the next mutually convenient slot at no charge.
7. Damage and liability
FinEdge maintains public liability insurance up to RM 1,000,000 per occurrence. Any accidental damage is logged on the spot, photographed, and reported the same day. Claims must be raised in writing within 48 hours of the Visit, supported by photographs and original purchase evidence where available. Liability is capped at the lesser of (a) the cost of professional repair or (b) the replacement value of the affected item, and excludes consequential or indirect losses.
8. Items we do not handle
FinEdge does not undertake the following: biohazard cleaning involving bodily fluids beyond routine washroom maintenance, fumigation or pest extermination, removal of asbestos or other regulated hazardous materials, structural repair, electrical or plumbing work, and tasks requiring confined-space certification.
9. Subcontracting and assignment
FinEdge does not subcontract residential cleaning. For specialised tasks such as rope-access window cleaning, certified partners may be engaged with the Customer's prior written notification. The Customer may not assign this contract without our written consent.
10. Confidentiality
Crew members operate under a master confidentiality undertaking covering anything observed at the premises. The Customer agrees that crew identities and Proposal pricing are similarly confidential and may not be shared with competing providers.
11. Termination
Either party may terminate a subscription arrangement with 30 days' written notice. FinEdge may terminate immediately if a safety hazard cannot be resolved, if payments fall more than 60 days overdue, or if crew dignity is threatened. The Customer may terminate immediately for material breach by FinEdge that remains unremedied 14 days after written notice.
12. Force majeure
Neither party is liable for delays or non-performance caused by events outside reasonable control, including natural disaster, civil unrest, public health restrictions, or sustained utility failures. Subscription fees pause from the date of the qualifying event.
13. Governing law
These terms are governed by the laws of Malaysia. Disputes shall be referred first to good-faith negotiation, then to mediation under the Asian International Arbitration Centre rules, and finally to the courts of Kuala Lumpur if necessary.
14. Notices
Notices to FinEdge should be sent to [email protected] with a copy by post to our registered office. Notices to the Customer are sent to the email and address recorded in the Proposal.
15. Updates
FinEdge may revise these terms from time to time. Material changes are notified to active subscription customers 30 days in advance.