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Privacy Policy

Last updated 14 March 2026 · This notice is issued under the Malaysian Personal Data Protection Act 2010 (PDPA).

This policy explains what personal information FinEdge Pristine Sdn. Bhd. ("FinEdge", "we", "us") collects from visitors to finedge.pro and customers of our cleaning services, why we collect it, how long we hold it, and the rights you have to ask us to change or delete it.

1. Who we are

FinEdge Pristine Sdn. Bhd. is a private limited company incorporated in Malaysia, business registration number 202401045673 (1567892-P), with its principal place of business at Level 18, Menara Sentral, Jalan Tun Sambanthan, 50470 Kuala Lumpur. We act as the data controller for the personal information we collect through this website and through the booking of cleaning services.

2. The information we collect

We collect different categories of information depending on how you interact with us:

• Enquiry information: full name, email, phone number, service preference, postcode or area, and any free-text description you choose to share through our quote form.
• Service information: property details, scheduled visit times, access instructions, special requirements, and any photos you send us by email or messaging.
• Billing information: name, address, and Malaysian SST or tax identifiers if you require a corporate invoice.
• Technical information: non-identifying details such as your IP address, browser type, and visit timestamps captured by the web server for security purposes.

3. Why we collect it

We process personal information for purposes that are specific, limited, and necessary to operate our cleaning service:

• To prepare a written proposal in response to your enquiry.
• To schedule, deliver, and follow up on cleaning visits.
• To raise invoices, comply with Malaysian tax law, and retain accounting records for the period required by statute.
• To improve our service quality through internal reviews and post-visit audits.
• To send service-related communications such as appointment reminders.

4. Lawful basis

We rely on your explicit consent (granted when you submit the quote form), the necessity of processing for the performance of our contract with you, and our legitimate interest in running a cleaning business responsibly. Where consent is the basis, you may withdraw it at any time by emailing [email protected].

5. Who we share information with

We do not sell or rent personal information. We share it only with:

• The specific crew lead and team coordinator assigned to your visit, under signed confidentiality terms.
• Our Malaysian-licensed insurance provider, in the event of a claim or incident report.
• Government authorities and tax bodies where compelled to do so by law.
• Our managed-hosting provider in Malaysia, which stores our website and email infrastructure under a written data-processing agreement.

6. How long we hold it

Enquiry information is retained for 24 months from the last contact. Customer service records are held for the duration of the engagement plus seven years to comply with Malaysian accounting requirements. Closed-circuit television and security access logs at our office are retained for 30 days unless an incident is under review.

7. Your rights under the PDPA

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Withdraw your consent for processing, where consent is the basis.
• Object to direct marketing communications.
• Lodge a complaint with the Personal Data Protection Department of Malaysia.

Requests should be sent in writing to [email protected]. We will respond within 21 days.

8. Security measures

FinEdge applies access controls, encrypted transport (HTTPS), role-based permissions on customer records, and quarterly security reviews. Crew members access only the information necessary to deliver their assigned visits. Physical records are stored at our KL Sentral office in a controlled-access area.

9. Cookies and tracking

We use a minimal cookie consent banner and only set cookies necessary for site functionality unless you accept additional categories. See our Cookie Policy for a full list.

10. Updates to this policy

We may revise this notice from time to time. Material changes will be announced at the top of this page. The "Last updated" date above always reflects the most recent revision.

11. Contact

Questions about this notice or about how we handle your personal information should be directed to:

FinEdge Pristine Sdn. Bhd.
Level 18, Menara Sentral, Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2789 4180